Billing Terms & Conditions

Last Updated : 25 Aug 2025

Accepted Payment Methods

At Fioralyne, we are committed to offering a secure and convenient shopping experience. We currently accept PayPal as our primary payment method. Customers can complete their purchases using a valid PayPal account, which supports a variety of payment options including linked credit cards and bank accounts. All transactions are processed through PayPal’s secure payment gateway to ensure the highest level of safety.

Currency for Transactions

All product prices, shipping fees, and applicable charges on our website are processed in MYR (Malaysian Ringgit). Please be aware that if your PayPal account is set to a different currency, your provider may apply conversion rates or additional fees during the transaction process. Fioralyne is not responsible for any such charges incurred from currency conversions.

Secure Payment

Your online safety is a priority at Fioralyne. All payment transactions conducted on our site are protected by SSL (Secure Socket Layer) encryption technology, ensuring that your personal and payment information remains encrypted and secure during transmission. We do not store any full credit card or banking details on our servers.

Shipping Policy Overview

Fioralyne ships to addresses within Malaysia only. We offer free shipping on orders over RM50. For orders below RM50, a RM12 shipping fee applies. Delivery typically occurs within 4 - 8 business days, including handling and transit time. All orders are fulfilled Monday to Friday, excluding weekends and public holidays. For full details, please refer to our Shipping Policy.

Return & Refund Policy Overview

We want you to shop with confidence. Fioralyne accepts returns and exchanges for both defective and non-defective items within 30 days of delivery, provided the products are in new, unused condition. Returns are processed by mail, and free return shipping is provided. Refunds are issued to the original payment method within 10 business days of receiving the returned item. You can view the full policy by visiting our Return & Refund Policy.

Privacy Policy Overview

Fioralyne is committed to protecting your personal information. All data collected during the checkout and account registration process is handled in compliance with relevant data protection regulations. We only use your information to fulfill orders, provide customer support, and improve our services. For a comprehensive overview of how we handle data, please see our Privacy Policy.

Google Merchant Center Compliance

Fioralyne strictly adheres to all applicable Google Merchant Center policies. We ensure that all product listings, pricing, billing, and checkout processes are accurate, transparent, and in full compliance with Google’s e-commerce standards. Customers can trust that the billing experience provided is legitimate, safe, and straightforward.

Need Help?

If you have any questions regarding your billing, payment, or order, our customer service team is ready to assist. We strive to respond to all inquiries within 48 business hours.

Store Name: Fioralyne

Email: info@fioralyne.com

Address: Level 15-03, Menara UOA Bangsar, No. 5 Jalan Bangsar Utama 1, 59000 Kuala Lumpur, Malaysia

Operating Hours: Monday to Friday, 09:00AM to 18:00PM (GMT+8)

We strive to respond within 48 Business Hours

Contact Link: https://www.fioralyne.com/pages/contact